How to request to view a session video

This document provides information about a step-by-step guide on how to request to view a video of a remote session.

For users who do not have permission to PAM Operator in senhasegura, you’ll need to provide a justification to access a session video. This process will need approval and will then be released for viewing.

Request viewing

1. On senhasegura, in the navigation bar, hover over the Products menu and select PAM Core.
2. In the side menu, select Audit > Sessions > Remote Sessions.
3. On the list, choose the session you want, and, in the Actions column, click on Actions button and select Session video.
4. In the Justification screen, fill in the necessary fields:
   1. In Justification, justify why you want to view the session video.
   2. In Reason, select the reason you want to view the session video.
   3. In Governance Code, add the generated code to your ticket system if it’s used by the company.
   4. In Start access, add access start date.
   5. In Access end, add the access validity period.
5. Click Save.

A confirmation message will be displayed by the system, and the request will be sent to the approving user. The preview will only be available when the approver accepts the request.

Do you still have questions? Reach out to the senhasegura Community.