EPM Windows installer reports that the Segura™ application certificate is outside its validity period

The EPM Windows installer blocks the installation because the Segura™ application certificate is outside its validity period. This document covers EPM Windows 4.2.17.

Symptom

• The installer stops with a message saying the Segura® application certificate is outside its validity period, and EPM Windows is not installed.
• The Windows Event Viewer records the error in the EPM log, usually with event ID 18001. The Details part of the event shows the reason.

Cause 1: The certificate is expired or not yet valid

The current date is after the certificate's expiration date, or before the date it becomes valid.

Solution: Renew the certificate

1. Check the certificate's validity dates.
2. If it expired, renew it on Segura® Platform. See How to manage web application SSL certificate.
3. Run the installer again.

Cause 2: The workstation clock is wrong

The certificate is valid, but the workstation's date, time, or time zone is wrong, so the certificate appears expired or not yet valid.

Solution: Correct the workstation date and time

1. Correct the workstation's date, time, and time zone.
2. Run the installer again.

For more information

• EPM Windows agent requirements
• Certificates