How to configure a Freshdesk integration on Segura

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This guide shows you how to set up the integration between Segura and Freshdesk using REST API.

Requirements

  • Freshdesk API authentication data:
    • API URL.
    • User or API Key.
    • Password.

Configurar a integração

  1. On Segura, in the navigation bar, hover over the Products menu and select Settings.
  2. In the side menu, select Security policies and network > ITSM.
  3. In the ITSM report, in the top bar, click on Add.
  4. In the Registration of integration with ITSM window, select Freshdesk. Fill in the fields:
    • Integration name: name for the integration.
    • Enabled: integration status, select Yes.
    • API URL: main Freshdesk URL.
    • User / API Key: Freshdesk user or API Key with permission to query tickets.
    • Password: Freshdesk user password.
  5. Click Save.
Info

The integration uses the endpoint /api/v2/tickets and accepts requests only for tickets with status Open or Pending.

Do you still have questions? Reach out to the Segura Community.