How to manage integrations with ticket systems

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This guide shows how to manage your integrations with the ticket systems supported by Segura.

Enable an integration

  1. In the Integrations with ITSM report, in the top bar, select No in the Enabled dropdown menu and click on Filter.
  2. In the Integrations with ITSM report, identify the integration you want to activate and, in the Action column, click on Edit, represented by the pencil and paper icon.

Disable an integration

  1. In the Integrations with ITSM report, identify the integration you want to disable and, in the Action column, click on Edit, represented by the pencil and paper icon.
  2. The Registration of integration with ITSM window will open in edit mode.
  3. Under Enabled, select No.
  4. Click Save.

Edit the integration

  1. In the Integrations with ITSM report, identify the integration you want to edit and, in the Action column, click on Edit, represented by the pencil and paper icon.
  2. The Registration of integration with ITSM window will open in edit mode. Modify the necessary information and click Save.

Validate the configuration

  1. Access Security policies and network > ITSM.
  2. In the ITSM report, in the Actions column, click Test authentication, represented by the check symbol.
  3. In the System integration test window, enter a valid issue code in the Issue code field.
  4. Click Save.

If everything is configured correctly, you will see the issue information.

Do you still have questions? Reach out to the Segura Community.