How to manage integrations with ticket systems

This guide shows how to manage your integrations with the ticket systems supported by Segura®.

Enable an integration

1. On Segura® Platform, on the navigation bar, hover over the Product menu and select Settings.
2. In the side menu, select Integrations > ITSM > ITSM Connections.
3. In the ITSM Connections report, identify the integration you want to activate, click the Actions button, and select Activate.

Deactivate the integration

1. On Segura® Platform, on the navigation bar, hover over the Product menu and select Settings.
2. In the side menu, select Integrations > ITSM > ITSM Connections.
3. In the ITSM Connections report, identify the integration you want to deactivate, click the Actions button, and select Deactivate.

Change the integration

1. On Segura®, on the navigation bar, hover over the Product menu and select Settings.
2. In the side menu, select Integrations > ITSM > ITSM Connections.
3. In the ITSM Connections report, identify the integration you want to change, click the Edit button.
4. The Ticket system integration registration screen opens in edit mode.
5. Edit the necessary information and click Save.

Validate the configuration

1. On Segura®, on the navigation bar, hover over the Product menu and select Settings.
2. In the side menu, select Integrations > ITSM > ITSM Connections.
3. In the ITSM Connections report, identify the integration you want to validate, click the Actions button, and select Test connection.
4. In the Test connection window, enter a valid issue code in the Issue code field.
5. Click Save.

If everything is configured correctly, you will see the issue information.