How to configure Jira Service Desk integration in Segura

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This guide shows how to configure the integration between Segura and Jira Service Desk using REST API.

Requirements

  • Jira Service Desk API authentication data:
    • API URL.
    • User.
    • API Token.

Configure Jira Service Desk

  1. On Segura, in the navigation bar, hover over the Products menu and select Settings.
  2. In the side menu, select Security policies and network > ITSM.
  3. In the Integrations with ITSM report, in the top bar, click on Add.
  4. In the Registration of integration with ITSM screen, select Jira Service Desk.
  5. In the Registration of integration with ITSM screen, fill in the fields:
    • Integration name: name of the integration in Segura.
    • Enabled: select Yes.
    • API URL: Jira API URL.
    • User: Jira user with permission to query tickets.
    • API Token: token generated in your Atlassian account.
  6. Click Save.
Info
  • The integration uses the endpoint /rest/api/2/issue/ and accepts requests only for tickets with the status In Progress.
  • A Jira Service API Token is required for this integration.

Do you still have questions? Reach out to the Segura Community.