How to configure ServiceNow integration in Segura

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This guide shows how to configure the integration between Segura and ServiceNow using the REST API.

Requirements

  • ServiceNow API authentication data:
    • API URL.
    • User.
    • Password.

Configure ServiceNow

  1. On Segura, in the navigation bar, hover over the Products menu and select Settings.
  2. In the side menu, select Security policies and network > ITSM.
  3. In the ITSM report, in the top bar, click on Add.
  4. In the Registration of integration with ITSM screen, select ServiceNow.
  5. In the Registration of integration with ITSM screen, fill in the fields:
    • Integration name: name of the integration in Segura.
    • Enabled: select Yes.
    • API URL: ServiceNow API endpoint.
    • User: ServiceNow user with permission to query tickets.
    • Password: password for authentication.
  6. Click Save.
Info
  • The integration uses the endpoint /api/now/table/ and the approval flow accepts requests only for tickets with the status In Progress.

Do you still have questions? Reach out to the Segura Community.