Troubleshooting for Segura® update

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In this article, you’ll find common issue scenarios when installing and updating Segura®, as well as their solutions.

Certificate error during update

Scenario

When updating Segura®, you may encounter the error message: Could not load certificates.

Solution

Follow these steps to resolve the issue and download the required certificates:

  1. Run the following command to search for the appropriate package:
apt-cache search apt-senhasegura-fix-buster
  1. Run the following command to remove the problematic package:
apt-get purge apt-senhasegura-fix-buster
  1. Download the necessary package using the following command:
wget https://repo:[email protected]/apt-senhasegura-fix-buster_20191128_all.deb
  1. Install the package using the following command:
dpkg -i apt-senhasegura-fix-buster_20191128_all.deb
  1. Run the following command to remove the .deb installation file:
rm apt-senhasegura-fix-buster_20191128_all.deb

By following these steps in order, you should resolve theCould not load certificates issue during Segura® update.

Info

The Segura® solution is deployed with at least two nodes to ensure high availability and operational continuity, except in the SaaS model, where the infrastructure is managed by Segura® to meet these requirements.

Connection to repository service not available

Scenario

After updating Segura®, you may encounter the error message: ERROR - Connection to repository service not available. This indicates a failure in the validation check between the Segura® instance and the update repository.

Solution

Check and ensure connectivity between the Segura® instance and the repository. If necessary, refer to the Firewall rules documentation to confirm that the required rules are correctly configured.