Troubleshooting for Segura™ update

In this article, you’ll find common issue scenarios when installing and updating Segura™, as well as their solutions.

Certificate error during update

Scenario

When updating Segura™, you may encounter the error message: Could not load certificates.

Solution

Follow these steps to resolve the issue and download the required certificates:

Run the following command to search for the appropriate package:

apt-cache search apt-senhasegura-fix-buster

Run the following command to remove the problematic package:

apt-get purge apt-senhasegura-fix-buster

Download the necessary package using the following command:

wget https://repo:[email protected]/apt-senhasegura-fix-buster_20191128_all.deb

Install the package using the following command:

dpkg -i apt-senhasegura-fix-buster_20191128_all.deb

Run the following command to remove the .deb installation file:

rm apt-senhasegura-fix-buster_20191128_all.deb

By following these steps in order, you should resolve theCould not load certificates issue during Segura™ update.

Info

The Segura™ solution is deployed with at least two nodes to ensure high availability and operational continuity, except in the SaaS model, where the infrastructure is managed by Segura™ to meet these requirements.

Connection to repository service not available

Scenario

After updating Segura™, you may encounter the error message: ERROR - Connection to repository service not available. This indicates a failure in the validation check between the Segura™ instance and the update repository.

Solution

Check and ensure connectivity between the Segura™ instance and the repository. If necessary, refer to the Firewall rules documentation to confirm that the required rules are correctly configured.