This document provides information about the Validation logs report screen, which displays the records of ITSM ticket validations performed in the Segura® Platform.
Access path
- On the Segura® Platform, on the navigation bar, hover over the Products menu and select Settings.
- In the side menu, select Integrations > ITSM > Validation logs.
Actions menu
| Item |
Type |
Description |
| Actions |
Dropdown menu |
Displays additional actions related to the validation logs report. |
Search fields
| Item |
Type |
Description |
| Ticket |
Text field |
Filters the records by the ticket code informed in the validation. |
| Type |
Dropdown menu |
Filters the records by the ticket type. |
| Result |
Dropdown menu |
Filters the records by the validation result. |
| Period |
Date selector |
Filters the records by the validation date range. |
| More |
Button |
Displays additional filters for the search. |
| Filter |
Button |
Applies the completed filters to the list. |
| Clear |
Button |
Removes the applied filters and restores the complete list. |
Report fields
- ID: unique identification code of the record.
- Date/Time: date and time when the validation was performed.
- User: name of the user associated with the operation.
- Module: platform module where the operation occurred.
- Operation: action performed that required the ticket validation.
- Access policy: name of the access policy applied to the operation.
- Ticket.
- Type.
- Result.
- ITSM connection: name of the ITSM integration used for the validation.
- Actions:
- View: displays the full details of the validation record.