Orbit Server Manager and the Notifications panel show this alert. Running orbit nats setup does not solve it.
Symptom
Nats error: Failed to connect: Error enabling TLS - execute 'orbit nats setup' to try fixing it
- The alert also appears in the Notifications panel of the modules.
In a cluster, each node shows its own alert, usually only after someone accesses that node.
Solution
Alert
Do not restart the appliance or its services before applying the fix, and do not run orbit nats setup. Restarting makes the failure worse.
- Apply the fix described in Segura® maintenance script for on-prem customers.
For more information
- Segura® maintenance script for on-prem customers
- "TLS handshake error: remote error: tls: expired certificate" in the NATS log
- "NatsProcess loop error: Failed to enable TLS: SSL verify failed (errCode=1014)" in orbini-server.log
If you are still having trouble, open a ticket with Segura® support using code SOP 140926.