This document provides information about the Logs report screen, where you can view the Network Connector operations that failed. Each record shows the error code that the Network Connector returned.
Path to access
- On Segura®, in the navigation bar, hover over the Products menu and select Settings.
- In the side menu, select Security policies and network > Network Connector > Logs.
Actions menu
| Item | Type | Description |
|---|---|---|
| Actions | Dropdown menu | Displays the options Print report, Export CSV and Schedule report. |
Search fields
| Item | Type | Description |
|---|---|---|
| ID | Text field | Filter by your identification code within Segura®. |
| Event | Text field | Filters by type event. The options are: Creation, List and Deletion. |
| Connector IP | Text field | Filters by the IP address of the device registered as a Connector. |
| Connector port | Text field | Filters by the port that the IP is offering to the Connector service. |
| Message | Text field | Filters by log return message. |
| Code | Text field | Filters by the error code that the Network Connector returned for the failed operation. For the meaning of each code, see Error codes. |
| Date/Time | Date picker | Filters by the selected period. |
Report fields
- ID.
- Type.
- Connector IP.
- Connector Port.
- Message.
- Code.
- Date/Time.
- Actions:
- Details: opens the Network connector log screen.
Info
By default, the report displays 30 records per screen. To go to the next screen, click the forward buttons at the end of the report.
Network connector log screen
| Item | Description |
|---|---|
| ID | Identification code within Segura®. |
| Type | Type of connector execution. |
| Date/Time | Date and time of the connector execution. |
| Connector address | IP address of the device registered as Connector. |
| Connector port | Port number that the IP is offering to the Connector service. |
| Message | Return message from the log. |
| Details | Full error text that the Network Connector returned. Use it with the code in Error codes to identify the cause. |
Error codes
The Code field shows the Network Connector's response to the request that Segura® sent.
| Code | Meaning | What to check |
|---|---|---|
0 |
Segura® did not receive a response from the Network Connector. The service is stopped, refused the connection, or did not respond in time. | Check that the Network Connector service is running. |
400 |
The Network Connector rejected the request because of invalid data: an invalid destination address, a port outside the range 1–65535, a protocol other than TCP or UDP, or an agent port outside the allowed range. | Check the address and port configured on the resource that uses the connector, and the agent linked to it. |
404 or 405 |
The Network Connector did not recognize the requested operation. This indicates that the Segura® version and the Network Connector version are incompatible. | Contact Segura® support. |
406 |
The Network Connector could not reserve a port for the route. Either all available ports are in use, or the request uses UDP. Segura® sends syslog messages through the Network Connector only over TCP, so every syslog message configured for UDP ends with this code. | If the records come from syslog, set the syslog Message sending protocol to TCP. For more information, see How to configure the monitoring. If all available ports are in use, contact Segura® support. |
500 |
Authentication between Segura® and the Network Connector failed, the request was malformed, or an unexpected error occurred. | Contact Segura® support and provide the date and time of the event. |