How to configure GLPi integration in senhasegura

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This guide shows how to configure the integration between senhasegura and GLPi ITSM using the REST API.

Requirements

  • GLPi ITSM API authentication data:
    • GLPi ITSM API URL (the API endpoint).
    • GLPi ITSM User.
    • GLPi ITSM Application Token.
    • GLPi ITSM Password.

Configure GLPi ITSM

  1. On senhasegura, in the upper-left corner, click the Grid Menu, represented by nine squares, and select Settings.
  2. In the side menu, select System Parameters > Integrations with ITSM.
  3. In the Integrations with ITSM report, in the top bar, click on View actions and select New.
  4. In the Registration of integration with ITSM window, select GLPi ITSM.
  5. In the Registration of integration with ITSM window, fill in the fields:
    • Integration name: name of the integration in senhasegura.
    • Enabled: select Yes
    • API URL: GLPi ITSM API endpoint.
    • User: user with access to tickets in GLPi ITSM.
    • Application token: authentication token in GLPi ITSM
    • Password: GLPi ITSM user password.
  6. Click Save.
Info

It’s necessary that the option Enable login with credentials is enabled in the GLPi API settings.

Do you still have questions? Reach out to the senhasegura Community.