How to configure the integration with CA Service Desk Manager in senhasegura

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This guide shows how to configure the integration between senhasegura and CA Service Desk Manager using REST API or SQL Server.

REST API

Requirements

  • HTTPS connection between senhasegura and CA Service Desk Manager.
  • The following CA Service Desk Manager API authentication data:
    • API URL.
    • User.
    • Password.

Configure

  1. On senhasegura, in the upper-left corner, click the Grid Menu, represented by a nine squares icon, and select Settings.
  2. In the side menu, select System Parameters > Integrations with ITSM.
  3. In the Integrations with ITSM report, in the top bar, click on View actions and select New.
  4. In the Registration of integration with ITSM window, select CA Service Desk Manager. Fill in the fields:
    1. Integration name: fill in with a name for the integration.
    2. Enabled: indicates the status of the integration. Select Yes.
    3. Request Method: select Rest API.
    4. User: enter an user with permission to query tickets.
    5. Password: enter user's password.
    6. API URL: enter the main URL of the integration.
  5. Click Save.

SQL Server

Requirements

  • SQL Server connection between senhasegura and CA Service Desk Manager.
  • The following CA Service Desk Manager database authentication data:
    • User.
    • Password.
    • Database hostname.
    • Database port.
    • Database name.
    • Database instance.

Configure

  1. On senhasegura, in the upper-left corner, click the Grid Menu, represented by a nine squares icon, and select Settings.
  2. In the side menu, select System Parameters > Integrations with ITSM.
  3. In the Integrations with ITSM report, in the top bar, click on View actions and select New.
  4. In the Registration of integration with ITSM window, select CA Service Desk Manager. Fill in the fields:
    • Integration name: fill in with a name for the integration.
    • Enabled: indicates the status of the integration. Select Yes.
    • Request Method: select SQL Server.
    • User: enter an user in SQL Server.
    • Password: enter user's password in SQL Server.
    • DB Host: enter the hostname or IP address of the SQL Server database.
    • DB Host Port: enter the port for connection to SQL Server.
    • DB Name: enter the name of the database.
    • DB Instance: enter a database instance.
  5. Click Save.

Do you still have questions? Reach out to the senhasegura Community.