ServiceNow
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ServiceNow
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In this document, you will find information about the report for ticket integration using ServiceNow.
Path to access
- On senhasegura, in the upper-left corner, click on Grid Menu, represented by nine squares, and select Settings.
- In the side menu, select System Parameters > Ticket system integrations.
- In the top bar, click on View actions and select New.
- In the Registration of integration with ITSM window, select ServiceNow.
| Campo | Descrição |
|---|---|
| Integration Name | Integration identifier name. |
| Enabled | Integration status. Can be Yes or No. |
| API URL | ServiceNow system API endpoint. |
| User | Username for authentication. |
| Password | Password for authentication. |
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